How to Change, Transfer, Or Cancel Spectrum Internet Service

The relatively higher flexibility it offers for managing the services is one reason Spectrum Internet continues to be popular. When you come across sudden changes in life, you can worry less about what happens to the internet connection. But how do you change/transfer/cancel a Spectrum Internet plan? In this guide, I offer a step-by-step guide to each of these steps. Without further ado, we shall talk about moving your Spectrum Internet service.

Changing, Transferring, or Canceling Spectrum Internet

You have to contact Spectrum Internet support to initiate your request to change, transfer, and cancel your Spectrum Internet connection. Once you have returned the necessary equipment, you can pay the final bill and stay hassle-free.

Moving Your Spectrum Internet Service

Moving your Spectrum Internet service is necessary when you shift addresses. However, you should check whether Spectrum Internet is available in the destination area. More importantly, check if the current plan is also available in the specific market. In many cases, you may have some discounts/offers based on region, and they may not work when you shift places.

Once you have done these checks, you can use the following steps to move your Spectrum Internet service.

1. First, you have to contact Spectrum support and make a request to move your service. You can get in touch with the team through a phone call, live chat, or email.
2. Depending on the mode of contact, you can schedule the moving process. If you use the interactive wizard, you can pick the moving date.
3. At this point, you also have to provide the details about the destination address, including the ZIP code. This way, Spectrum can also ensure that Internet service is available there.
4. Once you have confirmed the date and details, you will receive a confirmation mail/SMS from the Spectrum team.

Voila! You have successfully scheduled the request to move your Spectrum Internet service. On the day of moving, the Spectrum team will visit your place and take care of the de-assembling and reinstallation. You’d need some patience in this aspect, as the re-installation may take some time. Here are some things to note:

• You should not have any outstanding balance when you transfer your Spectrum Internet service
• You may lose your phone number and voicemail when you move Spectrum to another location
• If Spectrum Internet is unavailable in the destination location, Spectrum will help you find a provider
• After a successful transfer, you can continue paying Spectrum Internet bills as you used to.

Pausing Spectrum Internet Service

Pausing the Spectrum Internet service is more convenient if you are relocating temporarily or going for small vacations. In these cases, you do not have to pay the monthly fees. Instead, Spectrum allows you to hold the account and connection so that you do not have to cancel or worry about reconnections or installations.

You must understand that Spectrum Internet does not do this for free. Instead, you have to pay a monthly fee, which is lower than the monthly rent. The steps for pausing a Spectrum Internet service are as follows:

1. Contact Spectrum Internet support via phone and express your interest in using the service.
2. The customer service executive will let you know the terms and conditions. They would also mention the charges involved in the process.
3. Once you agree with these terms and conditions, you can go ahead with the pausing task. The service team will also ask for the dates for pausing and resuming.
4. After you have relocated or returned from the vacation, you can request the resumption of Spectrum Internet services.

While the process for setting your Spectrum Internet service on hold is simple, everyone may not be eligible for this option. To check whether your seasonal situation is eligible, you must talk to the Spectrum team. As of now, the Seasonal plan is available for TV, voicemail, etc.

Canceling Your Spectrum Internet Service

If you cannot transfer or pause your Spectrum Internet service, you will eventually have to cancel it. This process involves paying all outstanding amounts on your account and getting rid of the account after that. Without further ado, let’s take a look at the steps to cancel your Spectrum Internet service.

1. First, remember that you can cancel your Spectrum Internet service only by calling Spectrum support. You can do this by contacting (833) 267-6094.
2. Once you connect to a service executive, provide your account information, such as the number. In a few minutes, the Spectrum team will tell you the steps for canceling the account.
3. Depending on the situation, you can choose the desired date for termination. If you select a date beyond the billing date, you may be charged on a pro-rata basis.
4. Once you have confirmed all these details, you can proceed with the cancellation request.

After the date of cancellation and equipment return, you will receive a final bill from Spectrum. You need to pay this bill to finalize the cancellation process. Now, I shall answer some common questions.

• Does Spectrum have a cancellation fee?

Spectrum does not have a cancellation fee. It does not charge an Early Termination Fee (ETF) either. Instead, you have the freedom to cancel the Spectrum Internet service anytime you want.

• Does Spectrum refund if you cancel service?

Spectrum does refund you if you cancel the service before a month. However, if you have used the service for over a month, the monthly rent will be deducted.

Now that you know these steps, we will talk about returning the equipment.

How to Return Your Spectrum Equipment

If you want to cancel your Spectrum Internet plan, you must return the internet service equipment. This will be the case unless you have purchased the products. In most cases, you rent the equipment from Spectrum. Its rent is included in the monthly charge you pay.

What Equipment to Return?

In the case of Spectrum Internet, you should return the following items:

• Router/Modem
• Wi-Fi extension Pods
• Additional devices like Apple TV

Packaging instructions

Make sure that you package the equipment in the original box. You might want to talk to the customer care team if you do not have the original equipment anymore.

Options for return (Spectrum store, UPS, etc.)

You can return the equipment in three ways:

1. You can take the equipment directly to a local Spectrum store. They will check your account and take the equipment back immediately. You will receive an acknowledgment letter in a few minutes. But make sure you get the proper receipt first.
2. Alternatively, you can take the packaged equipment to a UPS store. UPS has an agreement with Spectrum Company to handle equipment returns. Once at the store, you can convey your purpose, and the team will help you with the paperwork.
3. You can also use the Home Shipment Return kit to keep things simple. Once you request this return kit, you will receive a cardboard box alongside bubble wrap and a courier label. You can use this setup to process the equipment return.

Regardless of how you return the Spectrum equipment, collecting a receipt is necessary. This way, even if a mishap happens, you will have proof that you have successfully returned the equipment you were renting.

Pay the Final Bill

After you have canceled the account and returned the equipment, only one step is left: paying the final bills.

You will receive the final bill from Spectrum after you have returned the necessary equipment. It also means the unreturned equipment fee will be included in the bill if applicable. The bill will have a due date, and you should complete the payment by that date.

Failing to pay the bill will attract legal consequences and additional fines.

Frequently Asked Questions

Conclusion

As you have seen, changing, transferring, or canceling Spectrum Internet is no rocket science. Instead, you can complete the process in a few minutes. However, in most cases, you need to talk to the customer service team.