For most people, Spectrum Internet is a reliable option for enjoying Internet access without worrying about technicalities and interruptions. This ease of use stays the same even when you want to move to a different place. You just have to transfer Spectrum service to the new address, depending on the coverage.
In this guide, I will share the easy steps to follow to transfer your Spectrum services hassle-free and without extra charges.
Transferring Spectrum Services
You can request a transfer of your Spectrum services by contacting customer support. If you prefer, you can opt for the self-installation program or have a professional technician do the transfer for you. In both cases, you will have to pay a Wi-Fi activation fee and a one-time transfer fee.
#1 Preparing to Transfer Spectrum Services
Before you transfer your spectrum services, you have to make sure that you have the correct information ready for the transfer process.
The first thing you should do is to check whether Spectrum Internet is available at your new address. This could be a concern if you are moving between different states or moving to an urban area from rural or vice versa.
It is also possible that the current plan you enjoy from Spectrum Internet may not be available at the new address. So, it makes sense to check whether you can get any special promotions or deals while you transfer Spectrum.
Once you have confirmed these details and you’re sure that Spectrum can be moved to the new address, you have to keep the following information ready before you initiate the transfer process:
- Account number.
- The new address.
- The move-in date.
I always recommend initiating the transfer process as early as possible, something around a few weeks. This will ensure that you do not run into problems and that you have Spectrum Internet ready even before you move into the new place.
#2 Contacting Spectrum to Initiate the Transfer
To initiate the transfer process, you have to contact Spectrum Internet. You can use three methods to initiate the transfer:
- Call Spectrum Internet Customer Support: You can call the toll-free number at 844-887-8822.
- Use the Online Chat Option: Visit the Spectrum website and use the online chat feature.
- Visit a Spectrum Store: Go to the nearest Spectrum store and request the transfer.
If you are opting for the most convenient method, which is talking to customer service, this is how you can proceed:
- Call Spectrum customer service at 844-887-8822.
- You’ll be connected to an IVR or a customer service representative.
- Choose the option for service transfer.
- Provide information such as your account number, the new address, and the date you want to move.
- Make sure you clear your queries regarding the transfer process and the fees involved.
- You should also check whether you are eligible for Self-Transfer
- Once you have provided all the information, the customer service representative will confirm your Spectrum Internet transfer request.
Soon enough, you will receive a confirmation from Spectrum.
#3 Scheduling the Transfer and Understanding Transfer Fees
Once you have selected the suitable date and time for the transfer of services, you will receive multiple confirmations from Spectrum Internet. You can use these links and contact customer service further if you want to make changes to the process.
Now, I will tell you about the different types of fees that you may incur during the Spectrum Internet transfer process:
- Transfer Fee: This is a one-time fee of $9.99 that Spectrum charges every customer whenever they change their address. You cannot generally get rid of this fee unless there are some special cases, but this is something you will have to pay most of the time.
- Wi-Fi Reconnection Fee: You may also have to pay a Wi-Fi reconnection fee of $4.99 if you want to enable Wi-Fi services after going to the new address. This may not be required if you stick to using Wired Internet from Spectrum Internet.
- New Installation Fee: You must also pay a new installation fee of $49.99 if you want a professional technician from Spectrum Internet to handle the transfer for you. If opted for, the technician will visit your existing address, disconnect the equipment, move it to the new address, and set it up at the new place. But you can choose not to pay this fee by opting for self-installation.
If you are okay with the DIY process, you will have to pay only $15 to move Spectrum services to a new address. However, if you prefer not to take the risk and want someone else to handle the process for you, you will have to pay around $65.
I have noticed that Self-Installation is available only for local transfers. So, if you are moving between two states, you may need to pay close to $65.
#4 Preparing for the Transfer Day and Avoiding New Installation Fees
On the day of the transfer, ensure your equipment is ready to be removed from the existing location. If you opt for professional installation, the technician will visit, disconnect, and take the equipment with them.
Otherwise, you need to pack and label all the equipment yourself and transfer it to the new place as you move other belongings.
#5 Completing the Transfer
To complete the last step of the Spectrum transfer process, you need to be present at the new address. Guide the professional technician to set up the necessary equipment and wiring.
If you opted for self-installation, you might need to contact customer service to activate the service. However, if a professional technician is there, the activation will be almost instant.
Post-Transfer Considerations and Returning Spectrum Equipment
Here are a few things you should keep in mind after transferring Spectrum Internet to a new address:
- Update Billing Information: Ensure that you have updated the billing information for your Spectrum Internet account.
- Return Equipment: If you have downgraded or upgraded your service, you may need to return some Spectrum equipment. Failing to do so may incur additional charges. Be sure to get a receipt of confirmation once you have returned the equipment.
- Cancel Other Services: If you had other bundled services at your old address, you may want to cancel them by contacting Spectrum support.
At this point, you have successfully transferred your Spectrum services to the new address and should have access to all the services within a few minutes. However, in some instances, the company may take up to a few hours to set up everything and provide internet or TV access.
Frequently Asked Questions
You may have the option to transfer your Spectrum account and services to another person in certain circumstances, such as military duty, sudden death, divorce, or a change of residence. To proceed with this process, you will need to get in touch with Spectrum customer care and fill out a form explaining your reason for the transfer.
Spectrum does charge cancellation fees if you are terminating the connection before the end of the contract so you should be ready to pay these fees if you are planning for a sudden transfer or cancellation.
You can break your contract with Spectrum at any point, but the problem is with something called an early termination fee or ETF. Spectrum may charge a specific amount depending on how many months are left in the contract.
Conclusion
Compared to some other internet service providers I have used in the past, the transfer process with Spectrum Internet is straightforward and hassle-free.
The company is quite transparent about what you have to pay, which is a significant advantage.
I’ve had instances with other providers where a professional technician asked for a random amount after the so-called installation. Spectrum’s clarity and honesty are much better and more convenient in this regard.
