How to Return Xfinity Equipment Hassle Free

I always recommend Xfinity as an example in the United States, but there are times when you have to find another service provider if Xfinity is unavailable. Because you likely have rented the equipment from Xfinity, you need to return it to avoid potential fees and fines. Contrary to what most people think, you can do this without much hassle.

In this guide, I will briefly explain the process of returning Xfinity equipment.

Returning Xfinity Equipment

Return Xfinity equipment by visiting an Xfinity Store, using a prepaid UPS shipping label, or scheduling a home pickup. Pack the items securely if shipping. Track the return online through your Xfinity account. Unreturned equipment may result in charges.

What Equipment to Return to Xfinity

Before we initiate the repair process, we need to understand the equipment required to perform the repair process related to the expiry date. Depending on the plan or bundle we have chosen, let me provide you with the essential details.

Identify What Needs to be Returned

Here’s a quick table to help you understand:

Here is a rule of thumb to follow when deciding what equipment you should return to Xfinity:

• If you purchased any equipment by paying the full price, you can keep it.
• If you have been paying a rental fee for these items, it means Xfinity loans these products to you, and you must return them when you cancel the package.

Check for Outstanding Fees

Depending on the plan, contract, and the date of cancellation, you may have to pay an outstanding fee. You can do it by visiting Xfinity’s official website. There, you shall find an option to check the account, settle all pending dues, and proceed with the cancellation/return.

Backup Important Data

If you have been using Xfinity equipment for a long, it may contain some critical data. It is important to remove and back up this crucial data.

Once these steps are done, you can explore the different options for returning Xfinity equipment.

Options to Return Xfinity Equipment

Here are the three hassle-free methods to return your Xfinity equipment, regardless of your subscription plan.

Xfinity Store

You should return the equipment to the nearest Xfinity store. This is the easiest way to return your Xfinity equipment. You can find the closest store using the official website. Once you have found the address, call the store to confirm their hours and obtain details about the return process.

Regardless of the equipment you are returning, ensure you have your account number available so that the Xfinity store can process the return promptly. The most significant advantage of this method is that you receive instant confirmation of the return process. This means you don’t have to wait for the equipment to reach the headquarters or the factory for confirmation.

UPS Store

The second most convenient option for returning Xfinity equipment is to use a UPS store. Xfinity has a collaboration with UPS, allowing you to return your equipment with minimal hassle.

To do this, find the nearest UPS store and visit it with the equipment you want to return. Ask the team to assist you in the process and ensure you get a receipt for the booking.

You can track this shipment to see whether the return is complete.

Note: Kindly note that not all UPS Stores participate in return process, so you should verify it via Xfinity’s return tool.

Xfinity’s Digital Return Center

The third option is to visit the Digital Return Center from Xfinity, which allows you to complete the entire return process on your own.

Here’s how you can do it:

1. Visit the Digital Return Center on Xfinity’s website.
2. Choose the devices you want to return and print the shipping label that appears on the screen.
3. Pack all the equipment you need to return and attach the printed shipping label to the package.
4. Take the package to the nearest UPS Store and send it.

Packing and Shipping

There are some points to follow while packaging and shipping your Xfinity equipment:

• Ensure you follow all the packaging guidelines from Xfinity, including using the original packaging if available.

• Arrange the package contents securely to avoid damage during transit.
• Include the return form or the return slip you printed from Xfinity.
• Drop off the package at the UPS store and obtain a tracking number for future reference.

Return Confirmation

Xfinity is quite robust when it comes to control. You can track the status of your return using their website. It is also possible to use the UPS tracking system with the reference ID for further information.

Once Xfinity has received your return, you will receive an email confirmation stating that the process is complete. However, depending on potential issues, you may encounter something Unreturned Equipment Fee.

Xfinity Unreturned Equipment Fee

You may encounter the unreturned equipment fee if you fail to return all necessary equipment to Xfinity within the estimated time. Generally, after cancellation, you have 30 days to return the equipment. You may also be charged this fee if there is noticeable damage to the returned equipment. The customers can dispute incorrect charges with Xfinity’s customer service.

Sometimes, Xfinity might charge you this fee by mistake though it’s very rare. This is why it’s essential to keep a reference ID for all the returns you make. You can resolve such issues by contacting Xfinity customer support.

Frequently Asked Questions

Conclusion

As you have seen, the entire process of returning external data and equipment is hassle-free by default. However, you can avoid further complications by ensuring that you return all the equipment that you have not purchased. Failing to do so might result in the cancellation of services or issues with undetermined equipment, which can be a headache.