Though Cox Internet Service is a great option for most, you may sometimes have to say goodbye. Like other services, Cox Internet also requires you to go through a cancellation process. Avoiding this process can incur unwanted charges and other surprises. But how do you go about canceling Cox Internet? I have put together everything you should know about this process in this guide to a clean and thorough cancellation of Cox.

    Understanding Cox Internet Service Cancellation

    The process of Cox Internet cancellation involves talking to a customer service executive, returning the Cox Internet equipment, and paying the final bill.

    Understanding Cox Internet Service Cancellation

    If you follow the proper steps, you can complete the process in a few days. However, first, you should check which Cox services you have. For instance, if you also have Cox Mobile, you may need some additional steps.

    You should also understand the various terms and conditions, starting with the cancellation fee for Cox.

    Cox Internet Cancellation Fee

    Cox Internet has a straightforward cancellation fee policy. You need to pay the cancellation fee only if you have purchased it with a 1-year or 2-year contract.

    This Early Termination Fee depends on how many months are left in your contract. You need to pay $10 for every remaining month in the contract.

    Let’s say that you started a 12-month contract in January 2024 and want to cancel Cox Internet in December. In that case, you’ll need to pay only $10 for the ETF.

    Depending on how long you have used Cox Internet, the fees can be as high as $120 (for a 12-month contract) or $240 (for a 24-month contract).

    So, you can continue the connection for a few months to save some money. However, this ETF structure is pretty standard and reasonable, especially if you have a $100-month plan from Cox.

    Steps to Cancel Cox Internet Service

    Cox Internet cancellation is a multi-step process that takes a few days to complete. Before you begin, make sure you have access to the necessary documents and are ready to migrate to another connection.

    Review Your Service Agreement

    Though I already covered the Early Termination Fee policy for Cox, it doesn’t hurt to check your Cox Internet service agreement. If you need to pay the ETF, you should check the starting date of the connection and the billing cycle. You can confirm everything during the interaction with a Cox customer service executive.

    Contact Cox Customer Service

    You can cancel Cox Internet in two ways: by calling the customer service number or visiting a local Cox store.

    To proceed with the cancellation via phone, you can contact 1-800-234-3993, the official customer service number for Cox. To confirm the ownership of the account, you may need to provide details such as your account number, address, PIN, etc.

    The IVR system will connect you to an available executive shortly.

    Request Cancellation

    You should request the customer service executive to process the cancellation of Cox Internet. Keep note of the following:

    • You must mention the exact date you want the services to end
    • You should also specify the service if you have multiple services from Cox

    Soon, the customer service executive will transfer your call to a Customer Retention Manager. Their task is to convince you to stay with the service, but you need to stand your ground. If they go overboard, you may request to talk to a supervisor.

    Once they proceed with the cancellation, be sure to gather information about what comes next. First, you should check the amount you owe and the equipment return policy.

    Return Equipment

    The Cox customer service executive will share information about equipment return. Ideally, you must return all equipment that you have leased from Cox. This list includes the modem, router, power adapters, etc.

    Return Equipment to Cancel Cox Internet

    It is important to return all the equipment within 14 days. You should also ask for return options, including pickup from Cox. You may also get a prepaid pickup label that you can use at a UPS Store.

    As always, the easiest way to process the return is to drop the equipment at a Cox store.

    Confirm Cancellation

    You must confirm the cancellation process and get a confirmation number from the Cox executive. You need this number to keep track of the process. Similarly, when you drop off the equipment at a UPS Store or Cox store, you should get the receipt.

    After these steps, you can expect the final bill from Cox. This will include:

    • Prorated charges for the service based on the disconnection date
    • ETF if applicable

    Once you have paid, you are officially done with Cox Internet.

    When Will Cancellation Be Effective?

    You can always specify the disconnection date when talking to a service representative from Cox. However, there is a 30-day notice period that applies to customers in a contract. If you are one of them, you can only choose a date after 30 days. You must keep this in mind when contacting customer care.

    For instance, if you want the disconnection on February 15, you should call before January 14.

    Transferring Cox Internet Service

    Cox Internet always prefers transfer to cancellation if you move to another location. However, the area must be covered by Cox Internet. In that case, you can contact 1-800-234-3993 to request the transfer. The team will provide a list of equipment that you need to carry. Once you reach the location, you can set up the connection on your own or request professional installation.

    Option and Costs for Pausing Cox Internet Service

    If you are moving away for a specific period, you don’t have to cancel Cox Internet. Instead, you can use the Seasonal Pause program. You can use this program to pause your Cox Internet connection for 30 days to 9 months.

    This option lets you avoid hefty reconnection fees, which happen when canceling and restoring the connection. Instead, the Seasonal Pause program will charge a standard fee depending on your plan and duration.

    In most cases, you need to pay $9.99 for the Seasonal Pause program. This is a huge relief if you have a Giga or Multi-Giga plan from Cox, which may cost $100 or more.

    Alternatives to Cox Internet

    Depending on your reason for canceling Cox Internet, you should look for Cox Internet alternatives in your current/proposed area.

    • If you want a fiber connection, you can consider AT&T Fiber, Google Fiber, CenturyLink, and Verizon FIOS. These Cox Internet alternatives can match the Multi-Gig connection speeds you were getting from Cox. Google Fiber, in particular, can offer the same download and upload speeds.
    • For cable connections, you can find more alternative options, such as Spectrum, Xfinity, and local ISPs in the region.

    If you are moving to a remote area, you can always rely on mobile or satellite internet connections. Both are becoming faster every day, giving you an ideal option for low-bandwidth needs.

    Conclusion

    I hope this guide helped you understand the necessary steps to cancel Cox Internet. As you can see, the total process is straightforward and requires only a few steps. I found the entire process easier compared to that of many ISPs I have dealt with. I particularly loved the Seasonal Pause program, which is an option if you are temporarily moving during the winter or something.

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    Pavan Lipare is a tech enthusiast with a profound understanding of routers, WiFi networks, LAN setups, and internet connectivity. His fervent passion for technology extends to digital marketing, where he combines his technical expertise with strategic insights. Pavan is dedicated to sharing his knowledge and empowering others in navigating the ever-evolving landscape of digital connectivity and communication technologies.

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