Wireless connection problems can strike at any time and may crop up anywhere, whether at your workplace or home. While Wi-Fi problems are common, they can be highly frustrating and delay your tasks.
For example, it may hinder you from achieving the perfect score in a multiplayer game, sending project details to your remote team members, or using Time Machine, the best way to backup my Mac, to create a backup of essential data before formatting your system.
Whether the issue is a slow Internet connection, Wi-Fi signal dropping, or not getting connected to the Wi-Fi network, these are some troubleshooting steps to help you get back online.
Troubleshooting Common Wi-Fi Problems
Before getting into the troubleshooting steps, make sure these fundamentals are checked:
- Make sure the Wi-Fi icon on your device is toggled on. Double-check to ensure.
- Check whether your device is in Airplane Mode. If so, turn it off. In this mode, all wireless connections are blocked.
- Ensure you are trying to connect to the correct Wi-Fi network. Double-check the name and the password.
People often make faulty assumptions when the real problem is right before them. So, do these essential checks, and if the issue persists, try these troubleshooting steps.
Step 1: Restart
It sounds simple, but often, this is all you need to do to get back on track.
Switch off your device and turn it on to give it a fresh start. Also, restart your router.
If you’re lucky, the problem will be resolved.
Step 2: Find out about ISP Outages
If the Wi-Fi problem is not from your end but your ISP, there’s nothing much you can do. Hence, before proceeding, check your modem. Is the WAN or Internet light on your modem blinking red or off? It may indicate a service outage.
To confirm your suspicion, contact your ISP or visit their website to check outage reports in your area.
Is the outage confirmed? You have to wait for your ISP to resolve it. Until then, turn on the mobile hotspot and connect your devices to it. Make sure you have enough mobile data.
Step 3: Double-Check Cable Connections
Improperly connected or loose cables may disrupt your Wi-Fi connection. Make sure the Ethernet cable between your modem and router is securely plugged in. Also, check the cable connecting your modem to the ISP to ensure it is tightly connected.
Don’t forget to ensure that your router and modem are plugged into power outlets and turned on.
Step 4: Modify the Wi-Fi Channel
Wi-Fi routers operate on various channels. If there is interference from other nearby networks, it may cause dropped connections or slow speeds. It may help if you change the channel.
To change the Wi-Fi channel, you need to log into your router. Open a browser > type the IP address of your router > enter the admin username and password > go to the advanced settings or wireless settings section > change the channel to a less crowded one, such as channels on the 5 GHz that are usually less congested > apply the new settings > restart your router.
Step 5: Relocate the Router to Minimize Interference
You may not realize it, but your router’s location makes a significant impact on the performance and strength of your Wi-Fi signal.
If you are experiencing intermittent or weak signals, it might be that some interference is causing these issues. You can try placing the router in a central location, away from electronic devices or thick walls.
It might even help to elevate the router’s location to improve Wi-Fi signal coverage. Additionally, keep the router away from metal furniture, microwave, or refrigerator. These might obstruct and weaken your Wi-Fi signal.
Step 6: Update the Router Firmware
Has it been a while since you updated your router firmware? If so, outdated firmware might be the culprit behind the Wi-Fi problems you are experiencing. It is essential to regularly update router firmware to improve connectivity and resolve bugs.
Use your router’s IP address to log into the router’s settings and then check whether there’s a pending update. If an update is available, follow the prompts to download and install it.
Apply the changes by restarting the router.
Step 7: Change the Frequency Band
2.4 GHz and 5 GHz are the common frequency bands offered by routers, but some devices support 6 GHz for specific applications. Generally speaking, the higher the frequency, the greater the speed. However, the broadcast range will be reduced.
2.4 GHz is the most common frequency band because it has a longer range. However, you may need to switch to 5 GHz if you are experiencing interference from other devices. 5 GHz offers less interference and faster speeds, but the range is shorter.
If your router and device support it, you can switch to the 6 GHz band, which is 1200 MHz wide and supports up to seven even larger 160 MHz channels. However, these channels are only available to new Wi-Fi 6E devices.
Step 8: Upgrade Your Router
Have you had your router for many years? Maybe it is time for an upgrade your router, especially if your router is unable to support the latest Wi-Fi standards, such as Wi-Fi 5 or Wi-Fi 6.
Research the best Wi-Fi routers to invest in 2024 to make an informed decision.
Still, Wi-Fi Problems Persist?
If you’ve exhausted all the aforementioned troubleshooting steps and to no avail, reach out to a trusted technician.
