Compared to many Internet Service Providers in the United States, Frontier offers some impressive options in the field of fiber-optic internet. The company offers decent coverage for these services, accompanied by value-for-money plans as well. Despite all these, you may have to transfer, pause, or cancel Frontier Internet services once in a while. Your reasons may vary from lack of satisfaction to unavailability at a new location. Anyway, here’s a guide that will help you.
How to Cancel Frontier Services
Here’s everything you should know about canceling Frontier services.
Reasons for Cancellation
Let’s look at some common reasons for canceling Frontier services at your home or office.
- You are moving to a place where Frontier services are not available. It means you won’t be able to transfer your account to the new area.
- You need a different type or plan of internet connection, especially when you have some additional offers from another company.
- In some rare cases, your experience with Frontier services could be subpar, especially when it comes to speed and performance.
Steps to Cancel Frontier Services
No matter your reason for cancellation, the following steps will help you get rid of the Frontier connection.
Prepare Account Information
Before you proceed with the cancellation, you must keep details like your account number, phone number, email address, PIN, etc., handy. You need to provide these details to Frontier when you contact the company for service cancellation.
Contact Frontier’s Retention Department
To start the cancellation process, call 1-800-921-8101 and express your decision to cancel Frontier services for your home or office. Keep in mind that you will be talking to the Retention Department. This department is designed to keep you as a customer.
So, there will be some compulsion from the team. They might offer a few perks, too.
Depending on your situation, you must stand your ground firmly. Sure, if you were planning to get discounts on the monthly subscription fee, you can take that offer up. Otherwise, you need to insist that you want to cancel the Frontier plan.
The easiest way I recommend is telling them that you are moving to an area where Frontier services are not available. If you do some research beforehand, you can complete this call in a minute or two.
Frontier Internet Cancellation Fee
Based on your connection plan and when you cancel the service, you may have to pay the Frontier Internet cancellation fee.
Standard Cancellation Fee
No matter when you cancel the service, you must pay a processing fee of $9.99, along with the amount you find on the final bill. This amount is fixed for residential broadband connections. So, if you have not signed a yearly contract with Frontier, you can pay this amount and be done with the process.
Early Termination Fee (ETF)
If you have a contract with Frontier, you may have to pay an Early Termination Fee as well. Depending upon the number of months left in the contract, the ETF could be anywhere between $20 to $400. The amount is also based on your plan and contract specifics.
Something I’ve noticed is that Frontier Internet plans are free of contracts. It means you can disconnect any of these plans anytime without ETF plans. However, the situation might change when you combine services like TV and the Internet. So, make sure you go through the fine print in order to avoid a surprising bill.
Avoiding Fees
You can avoid the $9.99 processing fee and ETF by canceling the service within 30 days. This option is great if you are not satisfied with your new Frontier Internet connection.
Return Your Frontier Equipment
When you got your Frontier services, you would have received some equipment as well. You need to return this equipment after you have canceled the Frontier Internet plan.
Equipment Return Process
Returning Frontier Internet equipment is straightforward. You can get a prepaid mailing box from Frontier, and you can send the equipment using this system. The easiest option is to go to a nearby UPS location and get the receipt.
What to Return
You must return all the equipment needed for the services. For instance, you should return the Wi-Fi router, TV set-top box, and the carrier-provided phone. It is okay if you cannot find all connection cables. You may also want to return all the accessories that you have leased (not bought).
Timeline
Like other companies, Frontier expects you to return the equipment within 30 days. After this period, you’d face some fines.
Potential Charges
Not returning the rented Frontier equipment can cause potential charges as high as $200 or $400. Trust me, the equipment you keep is not worth this amount. So, given that the company does not charge anything for equipment return, you are better off sending the equipment back.
How to Transfer Frontier Service
Let’s say that you are changing locations, and Frontier services are available at both. In this case, you get to transfer your Frontier service instead of having to cancel and reconnect. Here’s everything you should know about this process.
Eligibility for Transfer
Checking the eligibility for transferring Frontier service is as easy as a piece of cake. You need to confirm that Frontier services are available.
Steps to Transfer Service
After you have checked the eligibility for transferring Frontier services, you need to follow these two steps.
Notify Frontier
First, you should contact Frontier customer support and let them know that you want to cancel. Once again, you need to provide essential details like your account number, current location, future location, etc.
Schedule Installation
Once you have the approval from Frontier, you can schedule the installation at the new location. It means you need to carry the equipment from your old location to the new one. On the scheduled date, a technician from Frontier will visit your place and set up the network for you.
In most cases, the process is seamless, and you should have internet access in a few minutes. Because you’ve just transferred the connection between locations, you should receive bills as you normally would.
Fees and Considerations
Depending on where you live and where you are moving, there could be some additional fees that you must consider.
Transfer Fees
You should talk to Frontier customer service about potential transfer fees while you schedule the installation. In most cases, there won’t be any transfer fees as the company gets to keep the customer. In fact, an extra fee for transferring the service could be a deterrent.
Contract Implications
I also recommend checking the contract in order to avoid any surprises on the way. Frontier services typically don’t have any significant contract implications for most of their plans.
How to Pause Frontier Service
Let’s say that you won’t be using Frontier services for a while. Of course, it does not make a lot of sense to cancel the service and reconnect when you need it back. Thus, pausing Frontier service makes more sense. Here’s how you can do it.
Situations for Pausing Service
Pausing Frontier services allows you to save money by keeping the services inactive for a period. It is also known as Frontier Vacation Service. The best situation for pausing the service is when you are going away to another location for a stipulated time. Instead of paying the entire subscription fee when you don’t use the services, you can pay a fixed amount per month.
Frontier’s Policy on Service Pauses
Frontier’s policy on pausing services is also straightforward for the most part. Here are the highlights:
- You can choose between a suspension period of 2 to 9 months at a time. So, if you are going for a 3-month vacation, you can pause internet, voice, and TV services from Frontier.
- The activation and deactivation times for the Vacation Service are quick. You can get the services running on the next day when you are back home.
- You must ensure that you have no dues on your Frontier account. Also, you can start using Vacation Services only after 30 days of getting the connection.
- Frontier also gives you the option to turn off Vacation Services whenever you feel like it. However, you need to wait for another 30 days before turning it back on.
As far as pricing is concerned, Vacation Service from Frontier will cost $5 per month regardless of your plans. If you start the service at a point in between, the calculation will be on a pro-rata basis.
Alternative Solutions
If you don’t like the terms and conditions of the Vacation Service program, you can consider alternative ways as well.
Seasonal Hold Programs
Frontier and other ISPs may offer seasonal hold programs that become available during holidays. So, if your family is visiting someplace else for a specific period, you can benefit from this package. In most cases, you’ll end up paying less than you would for the Vacation Service. However, keep in mind that the terms for these seasonal hold programs may also vary.
Downgrading Services
If you think you cannot afford to pay for Frontier services, you can always consider downgrading services. It means either going back to a lower-priced plan or moving to a more affordable bundle. In any case, you can talk to Frontier customer support to see where you are at.
Conclusion
As you can see, the process for transferring, pausing, or canceling Frontier Services is as easy as it gets. You just need to be sure which option you want.
For instance, if you are sure that you are going to come back to the location where you are currently using the services, canceling the service and reconnecting could be a waste of time and effort. On the other hand, things are different when you are just leaving for a better ISP or to a location where Frontier is not available.
Make the right choice, and you should all be good.
