--- title: "How to Return Xfinity Equipment Hassle Free" date: 2024-07-24 author: "Rajesh Namase" featured_image: "https://datafeature.com/wp-content/uploads/2024/07/how-to-return-xfinity-equipment-hassle-free.jpg" categories: - name: "Internet" url: "/category/internet.md" --- # How to Return Xfinity Equipment Hassle Free I always recommend Xfinity as an example in the United States, but there are times when you have to find another service provider **if Xfinity is unavailable**. Because you likely have rented the equipment from Xfinity, you need to return it to avoid potential fees and fines. Contrary to what most people think, you can do this without much hassle. In this guide, I will briefly explain the **process of returning Xfinity equipment**. ## Returning Xfinity Equipment Return Xfinity equipment by **visiting an Xfinity Store**, using a **prepaid UPS shipping label**, or **scheduling a home pickup**. Pack the items securely if shipping. Track the return online through your Xfinity account. Unreturned equipment may result in charges. ![Returning Xfinity Equipment](https://datafeature.com/wp-content/uploads/2024/07/returning-xfinity-equipment.jpg) ## What Equipment to Return to Xfinity Before we initiate the repair process, we need to understand the equipment required to perform the repair process related to the expiry date. Depending on the plan or bundle we have chosen, let me provide you with the essential details. ### Identify What Needs to be Returned Here’s a quick table to help you understand: **Subscription Type****Items to Return****Standalone Ethernet Cable Purchase**Wireless gatewayPower adapter for the gatewayHDMI or [Ethernet cable](https://datafeature.com/ethernet-cables-types/) in the package**Bundled Voice Services**Voice boxPower adapterNecessary cables**Bundled TV Services**TV boxRemote controlPower cord provided by Xfinity**[Xfinity xFi](https://datafeature.com/xfinity-xfi-pods/) Complete**Wi-Fi pods**Xfinity Security**Cameras or other security equipmentCharging cables and adaptersHere is a rule of thumb to follow when deciding what equipment you should return to Xfinity: - If you purchased any equipment by **paying the full price**, you can keep it. - If you have been paying a rental fee for these items, it means Xfinity loans these products to you, and **you must return them** when you cancel the package. ### Check for Outstanding Fees Depending on the plan, contract, and the date of cancellation, you may have to pay an **outstanding fee**. You can do it by visiting Xfinity’s official website. There, you shall find an option to check the account, settle all pending dues, and proceed with the cancellation/return. ### Backup Important Data If you have been using Xfinity equipment for a long, it may contain some critical data. It is important to **remove and back up this crucial data**. Once these steps are done, you can explore the different options for returning Xfinity equipment. ## Options to Return Xfinity Equipment Here are the three hassle-free methods to return your Xfinity equipment, regardless of your subscription plan. ### Xfinity Store You should return the equipment to the nearest Xfinity store. This is the easiest way to return your Xfinity equipment. You can find the **closest store** using the official website. Once you have found the address, call the store to confirm their hours and obtain details about the return process. ![Xfinity Store](https://datafeature.com/wp-content/uploads/2024/07/xfinity-store.png) Regardless of the equipment you are returning, ensure you have **your account number** available so that the Xfinity store can process the return promptly. The most significant advantage of this method is that you receive **instant confirmation of the return process**. This means you don’t have to wait for the equipment to reach the headquarters or the factory for confirmation. ### UPS Store The second most convenient option for returning Xfinity equipment is to use a UPS store. Xfinity has a **collaboration with UPS**, allowing you to return your equipment with minimal hassle. ![The UPS Store](https://datafeature.com/wp-content/uploads/2024/07/ups-store.jpg) To do this, find the nearest UPS store and visit it with the equipment you want to return. Ask the team to assist you in the process and ensure you get a **receipt for the booking**. You can track this shipment to see whether the return is complete. **Note:** Kindly note that not all UPS Stores participate in return process, so you should verify it via Xfinity’s return tool. ### Xfinity’s Digital Return Center The third option is to visit the Digital Return Center from Xfinity, which allows you to complete the **entire return process on your own**. ![Xfinity’s Digital Return Center](https://datafeature.com/wp-content/uploads/2024/07/xfinitys-digital-return-center.jpg) **Here’s how you can do it:** 1. Visit the [Digital Return Center](https://customer.xfinity.com/devices/returns) on **Xfinity’s website**. 2. Choose the devices you want to return and print the **shipping label** that appears on the screen. 3. **Pack all the equipment** you need to return and attach the **printed shipping label** to the package. 4. Take the package to the **nearest UPS Store** and send it. ![Packing and Shipping](https://datafeature.com/wp-content/uploads/2024/07/packing-and-shipping.jpg) ## Packing and Shipping There are some points to follow while packaging and shipping your Xfinity equipment: - Ensure you follow all the **packaging guidelines** from Xfinity, including using the **original packaging** if available. ![Packing and Shipping 1](https://datafeature.com/wp-content/uploads/2024/07/packing-and-shipping-1.png) - Arrange the package contents securely to **avoid damage during transit**. - Include the **return form** or the **return slip** you printed from Xfinity. - Drop off the package at the UPS store and **obtain a tracking number** for future reference. ## Return Confirmation Xfinity is quite robust when it comes to control. You can track the status of your return using their website. It is also possible to use the **UPS tracking system** with the reference ID for further information. Once Xfinity has received your return, you will receive an **email confirmation** stating that the **process is complete**. However, depending on potential issues, you may encounter something Unreturned Equipment Fee. ## Xfinity Unreturned Equipment Fee You may encounter the unreturned equipment fee if you **fail to return all necessary equipment** to Xfinity within the estimated time. Generally, after cancellation, you have **30 days to return** the equipment. You may also be charged this fee if there is noticeable damage to the returned equipment. The customers can dispute incorrect charges with Xfinity’s customer service. Sometimes, Xfinity might charge you this fee by mistake though it’s very rare. This is why it’s essential to keep a **reference ID** for all the returns you make. You can resolve such issues by contacting Xfinity customer support. ## Frequently Asked Questions ### How to avoid Xfinity cancellation fees? You can avoid expedited cancellation fees by ensuring that you **do not break the contract** if you are enrolled in it. Additionally, it is important to **return all rented equipment** within the stipulated time of **30 days**. This will ensure that you can pay all outstanding amounts and sever all ties with Xfinity without any complications. ### What Happens If You Don’t Return Xfinity Equipment? You will be charged an **Unreturned Equipment Fee**, which depends on what you have returned and what not. This amount will be **added to the final bill** from Xfinity. Thus, unless you really want to retain the Xfinity equipment, you should better return them. ### Does Xfinity refund if you cancel? Refund from Xfinity depends on the plan you have subscribed to. If there is a contract, you may not receive a refund. However, if you are eligible for a refund, you can get it by talking to the **customer service team**. ## Conclusion As you have seen, the entire process of **returning external data and equipment** is hassle-free by default. However, you can avoid further complications by ensuring that you return all the equipment that you have not purchased. Failing to do so might result in the **[cancellation of services](https://datafeature.com/change-or-cancel-xfinity-service/)** or issues with **undetermined equipment**, which can be a headache.